Delete Your ProForge Account

1. How to request deletion

You can ask us to delete your ProForge account and its data at any time, from inside the app or from here.

• Email privacy@burrakai.com from the email address on your ProForge account.
• Use the subject line "Delete my ProForge account".
• We confirm the request when we receive it, and complete deletion within 30 days.

Sending the request from your account’s own email address is how we verify it is you. If you cannot, tell us in the email and we will find another way to confirm before deleting anything.

2. ProForge and Burrak AI are separate

🔴 Deleting your ProForge account does not delete a Burrak AI account, and deleting a Burrak AI account does not delete ProForge. They are different products with separate databases, even though the same company operates both.

If you have both and want both gone, say so in the email.

3. What is deleted

When your ProForge account is deleted we permanently remove:

• Your account profile — name, email address and sign-in details.
• Photos you uploaded as the source for a generation.
• Images, video and audio the app generated for you.
• Your generation history, including the prompts you typed.
• Your credit balance and any unspent credits.
• Device push-notification registrations.

4. What is retained, and why

We keep a limited set of records after deletion, only where we are required to or have an ongoing legitimate need:

• Billing and transaction records, for tax and accounting compliance.
• App store order identifiers, because Apple and Google keep their own records of a purchase and we must be able to match a refund to it.
• Records needed to resolve a dispute or enforce our terms.

Retained records are kept only as long as required and are not used for anything else.

5. Unspent credits

🔴 Credits are not refunded when you delete your account, and unspent credits are lost. Credit packs are one-time purchases of a consumable, not a subscription, so nothing keeps billing you after deletion — but nothing is returned either.

If you want a refund for a recent purchase, request it from the store that took the payment — the App Store or Google Play — before you delete your account. We cannot refund a store purchase on your behalf.

6. Deleting some data without closing your account

You do not have to delete your account to get rid of your content.

• Everything you generate, and every photo you upload, is deleted automatically 30 days after it is created — see the Privacy Policy.
• To have specific items removed sooner, email privacy@burrakai.com and tell us what to delete.

7. Questions

Email privacy@burrakai.com. For how ProForge handles personal information generally, see the ProForge Privacy Policy.